Frequently Asked Questions (FAQ)
For your convenience and so you have 24/7 access to answers here are some of the frequently asked questions.
FAQ About The Business:
How does the money-back guarantee work?
We guarantee you’ll be happy with our service. If you’re not, return it, and you won’t pay another penny going forward. If we screwed up in the past, we’ll refund that money, too.
How do I do returns?
Look on your equipment, and there will be a tag. Call that number to contact us, and we’ll send you directions on how to return it.
Will you ever change the price?
We have the lowest prices in the industry. We may change prices in the future, but not for you. Once you start using a service at a given price, that’s your price, forever.
How long am I obligated?
Not at all. We don’t do long term contracts—everything is month-to-month.
Where does BlueStar donate money for veterans?
Our Veteran Advisory Board includes 14 generals and admirals from all services. They decide where we will send donations.
Do I have to be a veteran to be served by BlueStar?
No. We focus on veterans and their families, but will happily provide services to anyone.
FAQ Medical Alerts:
How do I know if I have a land line?
If you have a phone with a line plugged into the way, you have a land line. There are different kinds of land lines, known as POTS (Plain Old Telephone Service) or VOIP (Voice Over Internet Protocol), but you don’t have to worry about them. If you have a wire into the wall, consider it a land line. No wire—it’s cellular. One thing to remember—a cordless phone has no wires between it and the base station, but the base station is plugged into the wall. That’s a land line phone.
Who does the monitoring?
In this industry, nearly all companies have their 24/7 emergency monitoring done by professional monitoring teams who do that for a living. It’s the safest and best way to go. We at BlueStar do the same; we handle monitoring through Legacy Security, which has locations in South Carolina, Pennsylvania, and Michigan. When you press the button for an emergency, the call goes to their trained technicians. When you call BlueStar for other issues, the calls go directly to our offices in Maryland.
What is the range of my button?
Most buttons have at least a 600 foot range, but it depends on geometry, building materials, etc. When you first set up the equipment, try the button from the most distant location within the home or yard, to make sure it works. If it doesn’t, try repositioning the base station to ensure it gets the signal from the button/pendant.
Can I test it?
Absolutely! We encourage you to push the button to test it at least monthly, and whenever you want. When the operator responds, just tell her you’re testing your device.
Why should I use a lockbox?
If you press the button for help, AND if we have to call 911 or the fire department for help, AND if you’re on the floor and can’t get up to answer the door when then arrive, THEN the emergency responders will knock down the door to get in to help you. If you have a key in a lockbox, when our monitoring team calls the emergency help, they’ll provide the code to the lockbox, so the emergency responders can let themselves in.
Do I need a professional installer to set it up?
Absolutely not. If you can’t install it yourself, and if you don’t have a family member or friend to help, BlueStar will talk you through the process over the phone.